Terms & Conditions

All claims for damaged merchandise or shortage of products must be reported within 7 work days of received shipment. Goods that have been damaged during transit are the responsibility of the carrier, but we will assist you in filing a claim. Retain the original packing materials for inspection by the carrier’s claim agent. Our products are not returnable except for reasons of shipping errors, stock defects, or workmanship. You must receive prior authorization for returns. Any authorized return for reasons other than a defect or our own error will be credited, less transportation charges and a 25% re-handling charge will be added. A 50% re-handling charge will apply to any unauthorized return.
Shipments and terms will be arranged by our Export Department. All prices quoted are payable in U.S. Dollars, with exchange risks to be borne by the buyer.
The prices in the catalog or price list supersede those published in any previous catalog or price list. We attempt to maintain published prices, however, due to market conditions or price increase on raw materials, our prices may change without notice.
In order to obtain net terms you must fill out our credit application, and 2 weeks upon receiving we will determine the amount of credit assigned. We reserve the right to hold orders and/or to suspend credit terms for past due accounts. Currently, our interest charge on past due balances is at 45 days from the day of invoice, 1.5% per month (18% per year). This rate is subject to change without notice. Any and all costs incurred to collect an outstanding balance are the responsibility of the customer.
Our products are shipped to F.O.B Miami, FL (for international, Ex-Works Miami, FL), and become your property upon delivery to the transporting carrier. We accept payments with All Major Credit Cards.
We will be happy to quote special packs and assortments of stock merchandise. Completely custom-designed products are also possible. Please contact our Home Office for terms and quotes on special production, a process that takes a minimum of 1 week.
Normally we ship at once within 72 hours. If stock is not available, we usually cancel the order and ask the customer to reorder. We do not process back orders.
Our minimum order is $300.00, excluding freight cost and shipped to one location. On orders for less than $300.00 net, a $10.00 service charge will be added. NO EXCEPTIONS.
Please note that, for all orders requiring prepayment, a cashier’s or certified check is required unless your company check has been previously approved by our Credit Department. A wire transfer can be arranged to meet your needs for rush shipments; for information, please contact our Credit Department at cs@aromar.net. Payments may also be charged to VISA or MASTERCARD.
All orders are subject to approval by our main office. Processed orders may not be cancelled by the buyer. We will, however, do our best to accommodate additions if they are received before the order is packed for shipment. Delivery agreements are contingent upon unavoidable casualties, accidental delays in transportation facilities and other delays that are unavoidable or beyond our control.