FAQs

Frequently Asked Questions


Normally we ship at once within 72 hours. If stock is not available, we usually cancel the order and ask the customer to reorder. We do not process back orders.
We want scents, LOTS of them! And, as a family company we want to stick to our roots. Aromar, a household brand that families can trust and that no matter what happens, will always have the right fragrance for the right time.”
All claims for damaged merchandise or shortage of products must be reported within 7 work days of received shipment. Goods that have been damaged during transit are the responsibility of the carrier, but we will assist you in filing a claim. Retain the original packing materials for inspection by the carrier’s claim agent. Our products are not returnable except for reasons of shipping errors, stock defects, or workmanship. You must receive prior authorization for returns. Any authorized return for reasons other than a defect or our own error will be credited, less transportation charges and a 25% re-handling charge will be added. A 50% re-handling charge will apply to any unauthorized return.
Shipments and terms will be arranged by our Export Department. All prices quoted are payable in U.S. Dollars, with exchange risks to be borne by the buyer.
In order to obtain net terms you must fill out our credit application, and 2 weeks upon receiving we will determine the amount of credit assigned. We reserve the right to hold orders and/or to suspend credit terms for past due accounts. Currently, our interest charge on past due balances is at 45 days from the day of invoice, 1.5% per month (18% per year). This rate is subject to change without notice. Any and all costs incurred to collect an outstanding balance are the responsibility of the customer.

MSDS Files for Oopsie Poopsie’s Toilet Sprays.

From a filled up SUV and lots of knocking, Aromar grew with the support of mom-and-pop stores. Families were allowing us to scent their lives, and this drive kept growing into who we are today, manufacturers, suppliers, professionals, fathers, mothers, and friends. Always thriving together with quality and honesty.